Guardian Cargo Logistics

Called three different companies and Chris Brown had the bet price, best sales pitch and a very outgoing personality but it was all a lie.  He gave me a binding quote and told me if I need to add more stuff just do it with him ahead of time so I didn't pay the premium  once the movers got to our house. when I had a better idea of exactly how much stuff I had I attempted for three days days to get a hold of Chris who never returned my calls or email.  Finally 2 days before my move someone found him and I stood in my garage and went over every box, surfboard everything and he sent me a new binding quote for $1875.00. The movers showed up Sat with the old quote blaming chris for not sending the new one over and when I showed them mine all I got was Chris figured it wrong and it doubled in price and if you don't agree to pay it we leave.  Of course you have to pay because we were getting on a plane the next day.  Chris was no where to be found of course.  They never called to tell me my car had arrived and Matson shipping was going to start charging storage fees.  If I hadn't bothered to call Matson I would have been screwed.  The delivery was a nightmare, furniture, dishes broken and things missing.   DON'T USE THEM THEY ARE A SCAM AND DON'T TRUST CHRIS BROWN.  IF ITIS TO GOOD TO BE TRUE RUN AWAY!!

Service cost: $3700

I can’t say enough words about the fabulous experience that I had with guardian cargo logistics . I knew that I was in the right hands when their representative guardian told me that they could sent a professional estimator to come and inspect my items and give me a Guaranteed Price. Their representative came and did the walk through, he explained me all the process and what was I able to expect from them as a moving company. On the move day, the moving team, they were strong, fast, helpful and very friendly. We were 105 degrees outside and they never lost their kindness. They treated my items as if they were theirs. Now that my items are here in my new house, I am very happy with the service and the whole experience; my items came in great condition, nothing came damaged. If you want great service and excellent move, please call guardian moving because they are true professionals. I will never trust any other moving company to move my belongings, only them. Thanks guardian Movers.

Service cost: $2850

I have used Guardian Moving Systems for my move from Maui HI- Surry Hills New South Wales Australia and couldn't have asked for a better experience. The salesperson was upfront and answered all my questions, Holly is truly a professional, she was very patient and always willing to help, I probably call her at least 20 times trying to make chances to my list of items or having questions in regards of what documentation will be required, but she took care of all the paperwork so I was relieved. The amount I was quoted is the amount I was charged (no hidden fees). The guys were polite and professional. They showed up on time and ready to work, I couldn't ask for better movers, they were strong and very professional. They didn't let my husband and I help them with anything. They finish the job as quickly as possible. You guys got a great team of workers in Hawaii, Tim and his crew were fabulous!! Great experience overall, their dispatch team is always helpful and always letting me know what is going on. I received my items a few days ago and I am very pleased with the services that definitely I will be recommending their services to all the people that I know. Great job guys!

Service cost: $4655

AVOID THIS COMPANY AT ALL COST!! unless you want the biggest head he you had and the most stress for a life time.  more than willing to talk with you and follow up UNagree they have a contract, then finding someone to talk with you when there is a problem is IMPOSSIBLE.  All I got was the VM which is a GENERAL messaging box and absolutely NO ONE will return a call.  It has been four weeks and still trying to get a human to talk with to even find out if my household goods are even shipped.

Service cost: $6000

 
                On September 20th, 2012 I received a quote from Ronnie Greene (ronnie@ushipguardian.com), of Guardian Moving & Storage.  Also know as Guardian Moving, Guarding Shipping, & U Ship Guardian. The quote ($6849.00) was for moving 1000 cubic feet of household goods from Hawaii to Colorado Springs, Colorado.  I asked Ronnie if this was enough space for a 4 bedroom house.  I informed Ronnie by email on September 27, 2012 that I didn’t think this would be enough space. I also spoke with Chris Brown (chris@ushipguardian.com), Ronnie Greene’s manager, and I asked for an estimate based on the items I was going to ship. Chris Brown asked me to send an inventory of the items I would be shipping. I sent Chris and Ronnie a complete list of the items to be, moved. I asked for a new estimate. On September 30, 2012 I received a new quote for 1500 cubic feet ($10095.00). I asked Chris and Ronnie if this would be enough space for my household goods. Chris promised me that this would be more than enough space. He said he was so sure that he would send me an estimate for 1350 cubic feet ($8,749.00), because this is what he said I would probably need.
 
                On October 2, 2012, I informed Ronnie and Chris that I wanted to schedule the pickup on October 16, 2012 with the 1500 cubic feet quote ($10095.00). I told Chris that I wanted to make sure that they brought the larger truck so that I would not run out of space on the day of the move. Chris told me that they would be bring the large truck and also asked to make sure that my street was large enough to accommodate a tractor trailer. I told Chris that it was, and he stated that they would send the large tractor trailer.  I was called on the 14th of October by the Guarding telling me that the moving people would be on site between 8-10 am. At 10:30am they still had not shown up and I called to check when they would be there. I was told by Chris (the head of the packers) that they were on their way and would be there in 30 minutes. At 11:45am the movers finally showed up. They arrived with a small box truck. I asked Chris when the large truck would be arriving and he stated that it was unavailable and that the small one should be enough. I told him that I had 1500 cubic feet of household goods and that the one truck would not be enough. Chris said that he would have another small truck to use. Chris then asked what my quote was and I showed him the quote for $10095.00. He said that there was too much stuff to pack and that the quote they gave me was not enough. I told him that I had a binding quote for the $10095.00. Chris said that he would not do anything until I signed a new quote. I told him that I would not sign a new quote and that I was going to call Chris Brown. He said that he would call Chris and get a new quote. After speaking with Chris Brown he printed out a new quote for $16,095.00. I told him that I would not sign the new quote. He told me that I had to sign it and that after my household goods were packed I could call Chris Brown and have the price adjusted to $12,695.43, which is the cost a 40 foot container. I asked him how I could use the container if they didn’t bring it with them. Chris stated that they pack everything in smaller trucks and then place them in containers at the yard. I told Chris that I still would not sign the new quote. Chris stated that he and his crew were going to leave and that I would have to call and schedule a new pickup date. Chris and Guardian knew that I was leaving Hawaii in two days and could not possibly schedule a new pickup date. So being force to sign the new quote I signed the quote at approximately 12:45pm on October 16th.
 
                The next day I called Ronnie Greene and told him what had happened. He informed me that he couldn’t do anything that I would have to call Chris Brown. I called Chris and explained what happened. He stated that they should have used the quote that he sent for the 40 foot container ($12,695.00). He said that he would have to speak with his boss Mateo McDaniels, mateo@ushipguardian.com, Customer Service, Guardian Moving and Storage,( 323) 973-2645. On October 19th Mateo sent me an email stated that he would review what happened and get back with me. After not hearing back from Mateo, I called him everyday only to be told that he was unavailable, I finally was able to get Mateo on the phone. Mateo told me that what the movers did was wrong and that he would give me a credit of $100. I told him that that was ridiculous. He told me too bad I would have to pay the full amount and that I could file a claim after paying for and receiving my household goods. I asked Mateo to speak with his boss and he told me I could not. I then called Guardian and asked who the supervisor was, and was told it was Lee. I took over a week to speak with Lee. She told me that I signed a contract and that was it. I asked to speak to her supervisor and was told that I could not. She stated that I could only speak with her.
 .

Service cost: $16095

This company is the most UNPROFESSIONAL company I've even dealt with. Once they receive your money you will never hear from your sales rep again (Brett Stone in my case). I was lied to about the cost and was not told about all the undisclosed fees until the movers showed yo and was told it was going to cost me an ADDITIONAL $620 Than originally quoted.. But at this point I was in no position to negotiate as I had to be out of my condo THAT DAY and had a one way ticket to Hawaii the next day. Once I had an address to provide Guardian with.. I was unable to reach ANYONE in the company and left numerous voicemails and emails that all went unreturned to the point I thought they had gone out of business or I was scammed. I spoke with Chris brown when I finally after 2 WEEKS got someone on the line..(supposedly a manager) and he assured me I would be reimbursed at least a couple hundred for the undisclosed fees (a lie). Then I was given a time frame that was changed and pushed out 3 times for BS reasons. When I finally received my items.. An entire box was missing and still is.. I also had items missing our of a box that had been rummaged through. This company STOLE from me and has been nothing but a headache. Do NOT EVER USE GUARDIAN. They will rip you off!!

Service cost: $3120

Guardian, uship guardian, Hercules, Cardinal
All companies listed are the connected. Actual guys loading goods were great. All down hill from there. Outrageous undisclosed storage fees, cannot promise exact delivery date, nickle and dime you with fees. One representative promises one thing, another changes the rules only to cost more money. Will be out atleast $29k by the time I get my stuff. they hold your goods hostage on mainland USA until fees are paid, even though the contract states fees are due prior to delivery. As you dispute their practices the fees keep increasing. Run run run away call some one else!!

Service cost: $29000

This company has left a sour taste in my mouth and I will not refer ANYONE to them that needs a vehicle shipped from Hawaii to the mainland. They are worse than a used car salensman. Very unorganized and quick to make a sale that none of them know what goes on with your account after they got their greedy hands on a payment. Example, not providing a valid Matson confirmation code which delays your vehicle from getting processed because now you have to call the company and wait, at the dock! Because all you received was a guardian confirmation number. They are so quick to take a payment that they seem to miss a major detail. And worst of all, they hire idiots who lack customer service skills in the resolution department! They hire sales sales sales that when a problem arises, on their account, they are up [EDIT] creek without a paddle and the person named Brett is the one Leading them. Times may be changing but I don't remember being verbally abused over the phone with the F word is acceptable. YES! Brett did that. Last time I checked, this was a shipping company, not a collection agency so there was no need to swear and belittle and threaten to withhold personal property. Maybe again, if you hired people who has a bit of experience in customer service and not sales, all of this could've been avoided. .

Service cost: $1300