Guardian Cargo Logistics

This company has left a sour taste in my mouth and I will not refer ANYONE to them that needs a vehicle shipped from Hawaii to the mainland. They are worse than a used car salensman. Very unorganized and quick to make a sale that none of them know what goes on with your account after they got their greedy hands on a payment. Example, not providing a valid Matson confirmation code which delays your vehicle from getting processed because now you have to call the company and wait, at the dock! Because all you received was a guardian confirmation number. They are so quick to take a payment that they seem to miss a major detail. And worst of all, they hire idiots who lack customer service skills in the resolution department! They hire sales sales sales that when a problem arises, on their account, they are up [EDIT] creek without a paddle and the person named Brett is the one Leading them. Times may be changing but I don't remember being verbally abused over the phone with the F word is acceptable. YES! Brett did that. Last time I checked, this was a shipping company, not a collection agency so there was no need to swear and belittle and threaten to withhold personal property. Maybe again, if you hired people who has a bit of experience in customer service and not sales, all of this could've been avoided. .

Service cost: $1300

From day one I was promised things that I never received. I was miss quoted because I was not given proper inventory papers/forms to fill out. I had to pay an extra $700.00 for shipment that I should not have had because of the negligence of Guardian not doing their job properly.
I waited and waited for a ship date once they had my items. I was told that my thing would leave from my home 12 12 2012 and be sent to the warehouse where they would be crated and containerize. The things sat in the warehouse in Washington State until 01-19-2013 when they were shipped. I received my items in Hawaii on the 28th of January 2013.
When my things got here I discovered things missing. Not marked boxes, nothing that was numbered but things that I had shipped that were never put into the inventory. I was never given the opportunity to go over that inventory when they were labeling on the packing side and there fore I believe that things were put onto the truck with out proper labels. IE A brand new $200.00 camping tent that I had just purchased. I never did get it here.  I also noticed things that were boxed in some containers where not in the same containers when I got them Such as paperwork that is missing. My Diploma and College Degree that was in a frame along with a plastic document file that contained all my certs and important information.  I am also missing other items that were in the stack of things. So I cnt believe how much of a haste this has became and what other expenses that I will incur having to go and retrieve all that again.
 
This really was a bad experience. I trusted these people and despite the countless other issues I had read on the internet about them I thought I was in good hands.
The staff for the most part were friendly outside of a few people that I had to deal with and the movers were nice.  I don't know where my stuff went and how lost or stole it but somewhere between the to ends.
I trust this will ever be resolved nor will I retrieve my money for the items that are missing. I have many things to complain about but I have made my point. Be careful when shipping things..  I can't say that these people are all bad but someone has there hands dirty here and I want to make sure that people are given the proper attention to this before picking any moving CO>
Thanks.

Service cost: $4700

It brings me great pleasure to write this review about Guardian Moving. The sale of our property deal closed Dec 15, 2012 and we had to move everything by that date. We were in the midst changing jobs, moving into new home,  gearing up for the festive holidays - it was so hectic and we were so stressed out. By December 3, we still hadn't figured out what or how we were going pack all our belongings and furniture for our move. A friend of ours had used Guardian Moving before and spoke very highly of them. She told us that they are one of Canada's largest moving company and that they have moved government, commercial, business and homes. There ability to do a good job was not an issue - they are credible because my friend was happy with them - I however, was concerned about the timing and cost. So I called them and a couple other companies. And yes, Guardian Moving was about 10% more expensive then the other two companies quoted. But let me be the 1st to tell you. It was well worth it. My conversation with the girl on the was cordial and receptive, she seemed to understand our stress level and reassured us that all our demands would be me. We finalized the quote, date of move etc.. and on the morning of the move,  I received a call from them confirming approximate time they will arrive. They arrived about 20 minutes later then scheduled, which stressed us out a little, but when they got here. The 3 of them were fully in uniform, clean and very professional looking, immediately, the guy in charge came up to me with a clip board, took charge and advised me as to what is going to happen and how he was going to do.WOW we were soo relieved. Nothing is more calming then knowing that you've hired the right team to resolve your stressful move. Within a couple of hours, the needed was wrapped, packed almost entirely loaded into the truck. They had an assembly line of system, one guy wrapped, the other helped to tag and list, while the 3rd person began moving the tagged items. The entire move from packing to delivery took roughly 8hours. It was probably more then what they bargained for, as nearing they end, they looked liked they worn out. (we have a lot - a lot of stuff) So we did the convenience thing and got them juice, water and pop and ordered them pizza after the move was done. After all said and done, the crew thanked us for the pop and pizza and cleaned up all the cardboard boxes etc.. before they left. We would recommend Guardian Moving to anyone looking for a team who can take ownership of your moving woes. They are professional, efficient and delivered what they promised. Michael Fitzgerald.

Service cost: $3430

 
                On September 20th, 2012 I received a quote from Ronnie Greene (ronnie@ushipguardian.com), of Guardian Moving & Storage.  Also know as Guardian Moving, Guarding Shipping, & U Ship Guardian. The quote ($6849.00) was for moving 1000 cubic feet of household goods from Hawaii to Colorado Springs, Colorado.  I asked Ronnie if this was enough space for a 4 bedroom house.  I informed Ronnie by email on September 27, 2012 that I didn’t think this would be enough space. I also spoke with Chris Brown (chris@ushipguardian.com), Ronnie Greene’s manager, and I asked for an estimate based on the items I was going to ship. Chris Brown asked me to send an inventory of the items I would be shipping. I sent Chris and Ronnie a complete list of the items to be, moved. I asked for a new estimate. On September 30, 2012 I received a new quote for 1500 cubic feet ($10095.00). I asked Chris and Ronnie if this would be enough space for my household goods. Chris promised me that this would be more than enough space. He said he was so sure that he would send me an estimate for 1350 cubic feet ($8,749.00), because this is what he said I would probably need.
 
                On October 2, 2012, I informed Ronnie and Chris that I wanted to schedule the pickup on October 16, 2012 with the 1500 cubic feet quote ($10095.00). I told Chris that I wanted to make sure that they brought the larger truck so that I would not run out of space on the day of the move. Chris told me that they would be bring the large truck and also asked to make sure that my street was large enough to accommodate a tractor trailer. I told Chris that it was, and he stated that they would send the large tractor trailer.  I was called on the 14th of October by the Guarding telling me that the moving people would be on site between 8-10 am. At 10:30am they still had not shown up and I called to check when they would be there. I was told by Chris (the head of the packers) that they were on their way and would be there in 30 minutes. At 11:45am the movers finally showed up. They arrived with a small box truck. I asked Chris when the large truck would be arriving and he stated that it was unavailable and that the small one should be enough. I told him that I had 1500 cubic feet of household goods and that the one truck would not be enough. Chris said that he would have another small truck to use. Chris then asked what my quote was and I showed him the quote for $10095.00. He said that there was too much stuff to pack and that the quote they gave me was not enough. I told him that I had a binding quote for the $10095.00. Chris said that he would not do anything until I signed a new quote. I told him that I would not sign a new quote and that I was going to call Chris Brown. He said that he would call Chris and get a new quote. After speaking with Chris Brown he printed out a new quote for $16,095.00. I told him that I would not sign the new quote. He told me that I had to sign it and that after my household goods were packed I could call Chris Brown and have the price adjusted to $12,695.43, which is the cost a 40 foot container. I asked him how I could use the container if they didn’t bring it with them. Chris stated that they pack everything in smaller trucks and then place them in containers at the yard. I told Chris that I still would not sign the new quote. Chris stated that he and his crew were going to leave and that I would have to call and schedule a new pickup date. Chris and Guardian knew that I was leaving Hawaii in two days and could not possibly schedule a new pickup date. So being force to sign the new quote I signed the quote at approximately 12:45pm on October 16th.
 
                The next day I called Ronnie Greene and told him what had happened. He informed me that he couldn’t do anything that I would have to call Chris Brown. I called Chris and explained what happened. He stated that they should have used the quote that he sent for the 40 foot container ($12,695.00). He said that he would have to speak with his boss Mateo McDaniels, mateo@ushipguardian.com, Customer Service, Guardian Moving and Storage,( 323) 973-2645. On October 19th Mateo sent me an email stated that he would review what happened and get back with me. After not hearing back from Mateo, I called him everyday only to be told that he was unavailable, I finally was able to get Mateo on the phone. Mateo told me that what the movers did was wrong and that he would give me a credit of $100. I told him that that was ridiculous. He told me too bad I would have to pay the full amount and that I could file a claim after paying for and receiving my household goods. I asked Mateo to speak with his boss and he told me I could not. I then called Guardian and asked who the supervisor was, and was told it was Lee. I took over a week to speak with Lee. She told me that I signed a contract and that was it. I asked to speak to her supervisor and was told that I could not. She stated that I could only speak with her.
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Service cost: $16095

I set up my move with Guardian 3 months ago and have been in contact with them several times since. They reassured me that all was in order and ready to go. They showed up on the pick up date without the equipment they said they'd have and were not able to do the pick up and now a week before moving they cancelled completely without giving me the time of day. I would not recommend these movers, they are extremely unreliable. USE SOMEONE ELSE!! NO MATTER HOW LOW THEIR "BID" IS!!

Service cost: $1599

This company scams their customers. I stressed that I wanted a 20 foot container to ship my belongings and on the day of pick up, the driver and his helper came with a 40 or 45 foot truck to load my belongings. While they were loading, driver told me that my cargo exceeds the 20 foot capacity and I had to fork out an extra $3500 or so to ship all my belongings. Left with no choice, I had to agree. In the mean time , all my calls to the rep, Brett to ask why I did not get the 20 foot container as agreed upon, went unanswered. When my belongings arrived, boxes were missing and other crucial parcels such as the bed slates and furniture shelves were missing. Contacted the company and filled out the forms but they never bother to get back. DO NOT LET THEM SCAM YOU!!

Service cost: $11500

Called three different companies and Chris Brown had the bet price, best sales pitch and a very outgoing personality but it was all a lie.  He gave me a binding quote and told me if I need to add more stuff just do it with him ahead of time so I didn't pay the premium  once the movers got to our house. when I had a better idea of exactly how much stuff I had I attempted for three days days to get a hold of Chris who never returned my calls or email.  Finally 2 days before my move someone found him and I stood in my garage and went over every box, surfboard everything and he sent me a new binding quote for $1875.00. The movers showed up Sat with the old quote blaming chris for not sending the new one over and when I showed them mine all I got was Chris figured it wrong and it doubled in price and if you don't agree to pay it we leave.  Of course you have to pay because we were getting on a plane the next day.  Chris was no where to be found of course.  They never called to tell me my car had arrived and Matson shipping was going to start charging storage fees.  If I hadn't bothered to call Matson I would have been screwed.  The delivery was a nightmare, furniture, dishes broken and things missing.   DON'T USE THEM THEY ARE A SCAM AND DON'T TRUST CHRIS BROWN.  IF ITIS TO GOOD TO BE TRUE RUN AWAY!!

Service cost: $3700

I can’t say enough words about the fabulous experience that I had with guardian cargo logistics . I knew that I was in the right hands when their representative guardian told me that they could sent a professional estimator to come and inspect my items and give me a Guaranteed Price. Their representative came and did the walk through, he explained me all the process and what was I able to expect from them as a moving company. On the move day, the moving team, they were strong, fast, helpful and very friendly. We were 105 degrees outside and they never lost their kindness. They treated my items as if they were theirs. Now that my items are here in my new house, I am very happy with the service and the whole experience; my items came in great condition, nothing came damaged. If you want great service and excellent move, please call guardian moving because they are true professionals. I will never trust any other moving company to move my belongings, only them. Thanks guardian Movers.

Service cost: $2850